Prepared for CA ABC · RFI 25-0166 — Legacy System Refresh
California ABC's goal is a single modern system that unifies licensing, enforcement, and legal oversight on accurate, reliable data. Evoke gets you there with a low-code foundation built around your regulatory workflows. Evoke's flexibility can scale with CA ABC's needs, without the long-term vendor dependency that comes with rigid, off-the-shelf platforms.
California ABC has a clear vision of what success looks like across departments including:
Licensing
"Staff process applications without workarounds... supervisors [get] real time workload and license type trend insights... system performance remains fast even during peak volumes like renewals."
Enforcement
"A fully integrated system where field tools, partner agency communications, and data flows seamlessly into a modern system, eliminating paper processes."
Office of Legal Services
"Seamless visibility into case and licensing information, including charging documents, case status, and license history... track case progress from start to finish."
Director's Office
"Clear visibility into staff productivity and organizational performance... significantly reduces the need for in-person visits."
For more than 35 years, System Automation has helped agencies manage licensing, inspections, investigations, enforcement, and compliance. Evoke is purpose-built to deliver speed to value, empowering agencies with a centralized, flexible regulatory management platform designed to support all regulatory operations seamlessly.
License types, fee schedules, and renewal rules are easily configured and modified by California ABC staff, not locked behind a vendor support queue.
Investigative activity, case status, license history, and more are all visible in one place. No more switching between systems to piece together a full picture.
Cloud-native architecture gives enforcement agents real-time access to case information on the scene. No more paper case files and waiting to get back to the office to complete a report.
Everyone wants your data. Evoke provides real-time visibility into your entire regulatory system including workload, trends, case information and more.
The New Hampshire Liquor Commission earned the 2026 StateScoop 50 State IT Innovation of the Year Award for its Evoke-powered records management modernization.
The project replaced paper-heavy processes, migrated more than 500,000 historical case records, and gave officers secure access to case information from the field. The System Automation team collaborated closely with Division staff to tailor Evoke to their unique process, ensuring a smooth transition from their legacy system.
Learn about the organizational impact from Danielle Ellston, Deputy Chief of the New Hampshire Liquor Commission
500,000+
case records migrated and converted
Statewide
cloud-native field access for agents
Agency-wide
reduction in paperwork and manual processes
Read the Full Case Study"Our new records management system is so much more responsive to how we operate, which has given us a tremendous boost in productivity and morale."
These demos walk through your exact workflows.
Watch how Evoke manages license application intake, applicant and premises investigation checklists, multi-step approval routing, and public protest tracking — the core Licensing Division workflow described in your RFI, without the manual workarounds staff rely on today.
Watch how Evoke automates renewal notices, applies CPI-based fee adjustments and surcharge tiers automatically, and maintains system performance during peak renewal volume — addressing the exact renewal-season strain described in your North Star document.
Watch how Evoke supports the full enforcement lifecycle — complaint intake, investigations, accusations, and hearings — with real-time data access for agents in the field and full visibility for the Office of Legal Services as cases move toward hearing.
Here's how Evoke supports your exact outcomes.
We'd welcome the opportunity to walk your team through Evoke in more detail as part of your RFI review — in person or by video, whatever works best for your evaluation process.
Download Our Full RFI Response